- Can I change my order after I have placed it?
- Once an order is placed it is send directly to our warehouse so you can receive your order as soon as possible, unfortunately this means your order can be adjusted only 30 minutes after purchase. For more information or question please feel free to contact us on – firstname.lastname@example.org
- I have made a mistake in the shipping address.
- Once an order is placed it is send directly to our warehouse so you can receive your order as soon as possible, unfortunately this means address cannot be adjusted or changed. However, please contact us so we can discuss further steps with you – email@example.com
- Can I cancel my order after I’ve placed it?
- Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at firstname.lastname@example.org if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.
- I received broken item(s) in my order.
- Please contact our Customer Care team within 14 days of delivery with your order number, the name of broken product(s) and a photo of damaged item(s) – email@example.com